Do you ship to my country?
Yes, we ship to nearly every country in the world with the exception of Norway who has extremely strict rules on the import of dietary supplements. All items are shipped from the UK.
How much is it to ship to my country?
Shipping to the UK is FREE and we ship over Royal Mail First Class, If you live outside of the UK, please see our shipping page for a full breakdown of costs.
I have not received my order, the estimated time frame has elapsed what shall I do?
If you paid for tracked shipping you will have received a tracking number. Unless otherwise stated, your goods will be dispatched via a Royal Mail service in the UK. Please check the tracking on the websites below;
If you did not pay for tracked mail, please email us at firstname.lastname@example.org providing us with your name, email, order no. and address and we will look into the whereabouts of your order.
How will my product be packaged?
We will send your product in a discreet (unmarked/unbranded) bubble padded envelope or small cardboard box. This is dependent on the size and nature of the order.
How shall I store my products?
We recommend storing your products in a cool dry place at room temperature.
Can you provide a copy of Certificate of Analysis?
We will be able to supply a copy of Certificate of Analysis for individual ingredients that are within our stacks, please request details on the ingredients or the stacks that you will require the certificates for, by emailing us at email@example.com.
What is your accepted payment forms?
We accept all major credit/debit cards via Shopify Payments and Paypal.
Can I change the address which was entered at the checkout?
If you want to change the address, please contact us immediately. If the item has not been dispatched this will be possible.
Do you provide a wholesale service with discounted prices?
Yes we can assist you with this. The discount available is subject to the quantity ordered. Please email us at firstname.lastname@example.org for further details.